1. PTH 0126 - Part Time Operation Support

Requirements

• National diploma in business administration, management or related field preferred.
• Experience in operation, logistics or in a similar position.
• Strong organizational and administrative skills.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office.
• Detail-oriented with strong analytical and problem-solving skills.
• Ability to work effectively in a team and collaborate across different departments.

Job Responsibilities

• Maintain and improve the company operations process.
• Monitor the quality of operational performance of both internal and external service providers.
• Assist in problem solving on operations issues and forward suggestions for better solutions.
• Coordinate and support the onboarding of new operation support staff.
• Assist in handling process improvement for development of operation support and drivers.
• Perform operational tasks and handle customer service duties as required.
• Address all inquiries, concerns and complaints from external parties promptly and professionally.
• Identify and evaluate customer needs to achieve satisfaction.
• Maintain adherence to company guidelines and policies consistently.
• Develop, implement, and review operational policies and procedures.
• Work in a multidisciplinary team with effective communication.